Saturday Ignite Session: Avoid Dead Ends on your Web Presence for Happier Patrons

Saturday, January 31, 2015 -
12:00pm to 12:30pm

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Speaker: Daniel Verbit, MLIS Candidate, The University of Alabama

What happens when a patron types in a web address from a flyer/magnet from the old website, or a like on a outdated site? Will they find what they are looking for or get 404 error. In 5 minutes you’ll be ignited with examples of how different organizations help their customers fix problems that would traditionally result in a dead end, and unhappy patrons. You will offer simple fixes to create a digital change management plan , and information to take these ideas back for implementation at your library to improve service, and patron satisfaction.

Meeting Type: 
Included with conference registration
Last Updated: 
Thursday, January 15, 2015 - 3:55pm CST
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